| |
|
|
 |
|
 |
| |
| |
The MyToneCreator
software application is a very simple program. You can
solve most problems that occur with the tips outlined
here. Please review before contacting support |
|
|
|
|
| |
|
|
|
|
| |
|
|
| |
 |
What
are the system requirements for MyToneCreator Ringtone
Maker? |
|
|
| |
|
|
| |
 |
 |
|
 |
OS:
Windows XP/ME/98SE/2000 Pro
Browser:
Internet Explorer 5.5 or later
Hardware Requirements:
- Pentium II 350 or later
- 64 MB RAM
- Sound Card and Speakers
- 20MB Free Drive Space
- Modem/Network Adapter |
|
 |
 |
|
|
OS:
OS X or later
Browser:
Safari 1.0 or later |
|
|
|
|
|
|
|
| |
 |
|
What
are the phone requirements for MyToneCreator Ringtone
Maker? |
| |
Text
messaging and mobile Internet service on one of the following
carriers: AT&T, Bell Canada, Cellular One, Cingular,
Fido, Rogers AT&T, Sprint, T-Mobile (click
here for a full list of compatible phones)
Telus:Currently Telus is not a valid compatible carrier. However, if you can run a test perhaps we can see if it will work.Click here to test your phone
|
|
|
|
| |
|
|
Something
is blocking internet access |
| |
Something
is blocking the internet signal MyToneCreator needs
to send. It could be the Windows built in firewall,
a third party firewall, antivirus software or some other
program. Check your settings on any of these applications
to allow MyToneCreator to connect to the Internet.
|
|
|
|
| |
|
|
I
disabled my firewall and I still can't connect |
| |
Please check any software or hardware applications that might be preventing the MyToneCreator from conecting to the internet. Windows XP has its own firewall, or a network card might also have a firewall enabled.
|
|
|
|
| |
|
|
Data
server error/ Proxy error |
| |
Data Server errors are generally related to connectivity problems between cell/towers and your provider. Make sure you have strong signals and aren't sending during peak tower traffic in your area. |
|
|
|
| |
|
|
I
want to send ringtones to more than one phone. Can I get
another serial number? |
| |
We
currently do not have an offer to add multiple phones
to the Ringtone maker software. There are plans to do
this in the near future, but we don't have an offer in
place yet.
|
|
|
|
| |
|
|
Page
502 cannot be displayed/ Bad gateway |
| |
Check if your information in the "Settings menu". See How do I edit my Settings?
If the information in the "settings menu" is entered correctly, then this is usually an error of trying to send a ringtone that exceeds the available memory in your phone. Try resending a smaller clip, no more than 10 seconds in length and see if that works.
Gradually work your way up to a larger ringtone, and be sure and delete any unused tones on your phone to free up memory.
|
|
| |
top ^ |
|
|
|
| |
|
|
I
have Verizon |
| |
We
are looking forward to add Verizon to the carrier list
very shortly. You must have Verizon's Picture Messaging
service enabled and must activate your Pix Place account.
|
|
|
|
| |
|
|
My
phone number is incorrect |
| |
Make sure all your user information is correct.
Check your settings.See How do I edit my Settings?
If you entered your phone number incorrectly, you can change it one time.
Click here to change your number. If you still need help, contact customer support to update your account information.
|
|
|
|
| |
|
|
Do
I need internet on my phone? |
| |
Yes! You need internet connection on your mobile phone as you will have to download the ringtone after clicking on the link. You should be able to add that to your calling plan pretty easily. |
|
|
|
| |
|
|
What
is the trial software? |
| |
The
FREE Trial software allows you to use 1 clip and send
it up to 10 times to your phone. if you use multiple clips
the program will shut down or you will receive an error
message.
|
|
|
|
| |
|
|
How
do I send more than 1 clip? |
| |
Trial software is software without a valid serial number. You can purchase a valid serial number for only $3.99 by clicking here. Once you put the Serial Number in the Settings, you will be able to make and send an unlimited number of ringtones to your phone. See How do I edit my Settings?
|
|
|
|
| |
|
|
I
get an error message when I install/use the application
that the file “mscvcr71.dll” is not found
and/or “the file type is not compatible" and
I need to download a plug in. |
| |
If you have not done so already, please install the latest version of Microsoft Windows Media Player (version 9.0 or higher) . Uninstall MyToneCreator, then reinstall the software.
|
|
| |
top
^ |
|
|
|
| |
|
|
I’m
not receiving a text message/my ringtone. |
| |
Please
confirm:
1. You selected your phone carrier in the MyToneCreator
application settings
2. You entered your phone number correctly
3. You have text messaging and data services (internet)
enabled for your phone.
Additionally, depending on the time of the day, your carrier
might be slow delivering a text message – so please
be patient.
|
|
|
|
| |
|
|
Why
can't I see my songs in my iTunes music folder? |
| |
MyToneCreator does not see AAC / M4A files on the PC, although it does on the Mac. MyToneCreator does not work with files that are digital rights-protected (DRM) files, and this means that songs you purchased from the iTunes store will not work with MyToneCreator. On the PC, you will need to convert your AAC files into MP3. Your iTunes help files explain how to do this.
|
|
|
|
| |
|
|
I'm
sending a ringtone, the application says ‘network
connect’ but then nothing happens. |
| |
It
may be that the server was busy. Try sending your ringtone
again.
|
|
|
|
| |
|
|
I
paid for MyToneCreator but in the window still says
that it is in trial mode. |
| |
Make sure to check your order confirmation email to ensure you have correctly put in the Serial Number we sent you. Please note that the serial number must be entered in caps. Also double-check that you entered the same phone number in the Settings that you entered when you purchased.
|
|
|
|
| |
|
|
How
do I register the application - it says “register.”
What does that mean? |
| |
Please
click here to purchase a serial number. My Tone Creator
will allow you to make one complete ringtone in the unregistered
/ "trial" mode. Purchasing a serial number and registering
it will allow you to use your own music library to make
an unlimited number of ringtones for $3.99/month.
|
|
| |
top ^ |
|
|
|
| |
|
|
I want to download My Tone Ringtone Maker, how do I do it? |
| |
You can download MTC directly from the following links:
  Download My Tone Creator (PC Version)
Download My Tone Creator (Macintosh Version)
For PC users, if you have not installed it already, before downloading My Tone Creator, install Windows Media Player version 9.0 or higher on your computer.
After downloading and opening My Tone Creator go to Settings Menu to update the information.
|
|
|
|
| |
|
|
How do I edit my Settings? |
| |
After purchasing product at this page, enter your serial number in the trial version to convert into your full version.
PC : Click "Options" at the upper right portion of the My Tone Creator software.
MAC : Click My Tone Creator in the taskbar then "Preferences"
Then click "Settings".
Then click "Edit This Information".
Profile Name: You can leave "Default".
Enter your Mobile Number.
Enter your Serial Number that came with your email.
Enter your Mobile Carrier.
Enter your Phone Model.
Then click "OK".
|
|
|
|
| |
|
|
I can't get the software to run? |
| |
On a PC, the program downloads as a .zip file to your desktop, so once you find MyToneCreator.zip, you need to unzip it with a free utility such as WinZip. Usually, you can just right click on it and "Extract All". Then run the corresponding setup program.
On a Mac, the program downloads as a .sit file, so you can extract the setup file with the free utility called StuffIt.
|
|
|
|
| |
|
|
I'm getting "Server busy" on my cell phone. |
| |
Data server or network errors are generally related to temporary connectivity problems between your cell phone and your provider's mobile network tower. The application is working correctly -now just make sure you have a strong signal and perhaps aren't sending during peak tower traffic in your area.
|
|
| |
top ^ |
|
|
|
| |
|
|
My ringtone doesn't sound very good. |
| |
The sound quality will primarily depend on the quality of the source audio file.
In general, uncompressed audio files such as WAV or CDA (from an audio CD) will sound better than compressed (mp3, WMA, etc).
The quality is also directly related to the quality of the phone's speaker.
Newer phones will sound better.
|
|
|
|
| |
|
|
| |
|
|
